Frequently Asked Questions

Frequently Asked Questions

  1. Are purchases at Tropical Leather secure?
  2. How to use shopping cart in your store?
  3. Which Credit Cards are accepted?
  4. What other forms of payments are accepted?
  5. What is the delivery cost and time?
  6. Can I buy your products wholesale?
  7. What is your Return Policy?
  8. What is your Privacy Policy?
  9. Where does the leather you use come from?
  10. Will I receive exactly the same pattern of leather as on the picture?

1. Are purchases at Tropical Leather secure?

We use today's most advanced internet security system - Secure Socket Layers (SSL) -128 bit encryption level.

When you provide our Payment Gateway with any personal information - your name, address, e-mail and credit card number - it's done on a secure server. SSL system encrypts all information you provide before sending it from your computer, and only when it reaches destination servers, is your information decrypted.

Shopping with us is 100% secure

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2. How to use shopping cart in your store?

The buying process is very easy.

If your are not familiar with shopping online please read the following instruction.

  1. Choose the product you like. On the right side of the product you'll see "Buy Now " button.
  2. If you want to purchase an item, click on the button. It will add the item to your shopping cart and open a new page with your "shopping cart content". It will show all the items you have in your shopping cart so far, together with the billing information.
  3. On the "shopping cart content" page you can:
    - click "Delete Item " button, which will remove the item, or
    - modify the number of a certain item and click "Update" button to update your cart, or
    - click "Clear Cart " button, which will clear all items, or
    - click "Checkout" which means that you want to finish your shopping and provide your billing information.
  4. Keep shopping until you feel like it's a time to check-out.
  5. At any time you can click "View cart" (located in the left column of every shopping page) which will bring you to your "shopping cart content" page. On this page you can always modify the number of items already selected.
  6. Also at any time you can click "Checkout" (in the left column of every shopping page), to finish shopping and proceed to payment.

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3. Which credit cards are accepted?

We accept payments with following cards:

  • Visa
  • Master Card
  • American Express
  • Discover
  • JCB 
  • Diner's Club

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4. What other forms of payments are accepted?

At our checkout counter you can also:

  1. Pay with Paypal.
  2. Pay with check.

    For other forms of payment (western union or bank transfer) please contact us directly.

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5. What are the delivery cost and time?

  1. We send all orders with DHL, EMS or equivalent courier service provider that is trackable online. 
    The delivery time for items going to the United States and Europe is between 5 and 10 working days. If the delivery address is located in other parts of the world it may take up to 15 days.
    The cost of shipping is flat rate per order. The following are our shipping costs.
    Total weight of all items below 100 grams is charged 20USD.
    Total weight of all items from 100 to 300 grams is charged 30USD.
    Total weight of all items above 300 grams is charged 40USD.
    You will pay no more than the maximum 40 USD for shipping. Our company will cover additional postal charges.
  2. Your order will be shipped out within two working days from receipt of payment. Typically, if you are living in United States or Europe, purchased items will arrive within 5-10 working days from the time of order.
  3. The delivery time quoted above is an estimate only.
  4. Loss or damage that occurs during shipping is our responsibility. If you haven't received your purchase on time, allow 3 days for delay and Contact us, submitting your name, address and numerical codes of purchased items. The code of each product (ex."KWS341") is displayed below it's price and "Buy now" button.

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6. Can I buy your products wholesale?

Yes, you are welcome to contact us via email with the details of your interest.

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7. What is your Return Policy?  

  1. If you are not satisfied with our product for any reason, please send it back to us within 14 days after receipt of the order. Please include a copy of the receipt with the product(s). The product must be originally packed and unused. The refund will be full, excluding the shipping charges. Please read also the following conditions.
  2. The refund proces may take up to 10 days after we receive the product back from you.
  3. If the product arrived to you in a damaged condition please send the product back to us within 14 days from the receipt of the product. We will send a new item free of charge within 2 days from the receipt of damaged one.
  4. The product will be refunded/replaced only if you inform us via email about your wish of refund/replacement within 7 days from your receipt of the product. Failing this condition can lead to our refusal of refund or replacement
  5. In both cases mentioned above, you must send the product(s) back at your own expense.
  6. Loss of the product during shipping is our responsibility. If you haven't received your purchase on time, allow 5 days for delay (from the maximum delivery time) and contact us via email, submitting your name, address and alphanumerical codes of purchased items. The code of each product (like for ex."KWS341") is displayed below it's price and "Buy now " button. In case of loss of the product we will send new item free of charge within 5 days from your notice.

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8. What is your Privacy Policy?

Tropical Leather respects and protects the privacy of visitors to our website We don't sell, rent or trade personal information collected at our site. When you place an order from our store we collect only your shipping data: name, address, telephone number and your email address. We use this to fulfill your order, or communicate with you on the status of your order. We maintain strict security over all the personal information you share with us.

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9. Where does the leather you use come from?

All the leathers (except stingray leather) used in the products we sell, comes from commercially farmed animals in Thailand. Stingray leather comes from commercial fishing. See also About us chapter.

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10. Will I receive exactly the same pattern of leather as on the picture?

The look of the product you'll receive will be the same as you saw on the picture in our store, but the tint of the color that you see on your monitor may be slightly different from the actual color of the product you'll receive. Please also remember that the particular pattern of the leather is never the same and varies from item to item.