Shipping & Return Policy
- We send all orders with DHL, EMS or equivalent courier service provider that is trackable online. We ship our products within 2 days of receiving your order. The delivery time for items going to the United States and Europe is between 5 and 10 working days. If the delivery address is located in other parts of the world it may take up to 15 days.
- If you are not satisfied with our product for any reason, please send it back to us within 14 days after receipt of the order. Please include a copy of the receipt with the product(s). The product must be originally packed and unused. The refund will be full, excluding the shipping charges. Please read also the following conditions.
- The refund process may take up to 10 days after we receive the product back from you.
- If the product arrived to you in a damaged condition please send the product back to us within 14 days from the receipt of the product. We will send a new item free of charge within 2 days from the receipt of damaged one.
- The product will be refunded/replaced only if you inform us via email about your wish of refund/replacement within 7 days from your receipt of the product. Failing this condition can lead to our refusal of refund or replacement
- In both cases mentioned above, you must send the product(s) back at your own expense.
- Loss of the product during shipping is our responsibility. If you haven't received your purchase on time, allow 5 days for delay (from the maximum delivery time) and contact us via email, submitting your name, address and alphanumerical codes of purchased items. The code of each product (like for ex."KWS341") is displayed below its price and "add to your shopping cart" button. In case of loss of the product we will send new item free of charge within 5 days from your notice.